Amazon’s Latest Way Into Your Life Is Through the Front Door
Amazon’s new service, Amazon Key, will require customers to buy a kit
that starts at $250 and includes a security camera made by the company and a smart door lock made by Yale or Kwikset.
Ryan Calo, a law professor at the University of Washington who specializes in legal issues related to technology, said Amazon’s
new service relies on the same kind of trust homeowners commonly extend to services to which they hand over their keys.
To allay these concerns, Amazon is asking customers to trust it — buy a package of technology
including an internet-connected smart lock and an indoor security camera.
Now, if customers give it permission, Amazon’s couriers will unlock the front doors and drop packages inside when no one is home.
Amazon installs self-service lockers in office buildings
and outside supermarkets where customers can fetch their orders, and Daimler and other carmakers have tested the delivery of goods from Amazon and other retailers to customers’ car trunks.
“Customers told us they really want to understand and see what’s happening when deliveries
are happening,” said Charlie Tritschler, vice president of Amazon devices.