In this HousingWire exclusive conversation, Polly Chief Customer Officer Jesse Decker sits down with Diego Sanchez to share what makes Polly’s product strategy truly stand out from the competition. From breaking the mold of traditional pricing engines to listening deeply to customer feedback, Jesse explains how Polly is reshaping expectations for lenders.
Decker shares a deeper look at Polly’s latest product rollouts, including its cutting-edge Pricer UI and mobile locking capabilities. If you’re wondering what the future of mortgage tech could look like, this conversation lays it out clearly — with a human, customer-first perspective.
From enhancing the LO experience to “Along Came Polly,” Jesse Decker explains how Polly is pushing mortgage tech forward and challenging industry norms.
“It’s been a whirlwind — definitely drinking from the firehose, as they say,” Decker said of her first month in the role. “But all good learning and all good conversations. Talking to customers, talking to our folks, talking to our teams about how we’ve engaged in the past and how we want to go deeper moving forward.”
