Does the Absence of Complaints Mean You’re Doing a Great Job as a Leader?
Not always.
Sometimes silence doesn’t mean satisfaction—it means frustration, fear, or fatigue. In this episode, Mason Duchatschek explores how customer complaints—and employee feedback—can get lost in broken systems and poor communication. He explains why leaders need to experience their company’s policies as customers and frontline workers to truly understand their unintended consequences.
Because when customers give up… or employees stop speaking up… the problem isn’t the silence. The problem is the system.
Don't think you have any blind spots? Maybe that IS your blind spot. And there are two ways to fix that.
🎙 Listen to the Full Podcast:
https://shows.acast.com/themasonduchatschekshow/episodes/when-business-policies-and-customer-needs-clash-a-leadership
📺 Watch More on YouTube:
https://youtu.be/IXMiXTmMVdY
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About This Channel:
Mason Duchatschek is a bestselling author and business strategist featured in Entrepreneur, Selling Power, and the New York Times. His Workforce Alchemy approach teaches employees and leaders how to build skills that increase workplace value, reduce turnover, and drive measurable results.
Whether you’re a manager, business owner, or employee who wants to grow—this channel gives you the tools to get there.
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Recommended Playlists:
▶️ The Mason Duchatschek Show (Full Episodes)
https://youtube.com/playlist?list=PLaGSQcRH4ChwjjPLD9FN6r2IvuBp5PPbg
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https://youtube.com/playlist?list=PLaGSQcRH4ChxEhB1iyTbn7NcBO2SoaFA4
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