UPDATE: In this March, 2025 recorded telephone call I verify Complete Health Trussville (7201 Happy Hollow Rd. Trussville, AL 35173) has adopted a rather unethical & unprofessional practice of using representatives to speak to the public who discuss health information (AND ARE RESPONSIBLE) but go by pseudonyms (nicknames) & outright refuse to give this information when requested.
I retell my own service-devoid experience as a patient there in 2019-2020. Complete Health Pell City (Northside Medical Associates 70 Plaza Dr, Pell City, AL 35125), Alabama recently completed a rebranding of their medical practice, changing their sign out on Highway 411. I share a cautionary tale from my experience as a patient at their Trussville location (7201 Happy Hollow Rd. Trussville, AL 35173) in 2019-2020 (now UAB Medicine St. Vincent's Trussville).
(I have two phantom billing instances which can be tied to this location (see further details with uploaded records and documents in other videos) #1 involving Dr., Terry Daniel Smith (now with Andrews Sports Medicine) (aka T. Daniel Smith aka Terry D. Smith - he billed me for services not rendered at his old post with Christ Health Center. #2: I had an MRI in this building with St. Vincent's Ambulatory, billed $500 but 10 year honors graduate / neuroradiology specialist Dr. Michael Brant Ruff (Vulcan Imaging Associates) did not note the broken skull or 6 inches diameter infection that appeared in the images.)
I had many problems with the nurses I saw at this medical practice acknowledging a very serious injury I had involving a broken skull, head trauma, infection and parasites. I saw nurses Frankie James Crumb and Celeste Richardson there in 2019-2020. I was referred to MRI in this same building, told results were normal / negative. I obtained the imagery from the scan and my records and found I had serious head trauma in the basilar area of my skull. I made Northside Medical Associates aware of this and even called CEO Dr, Ronald Helms, my phone call was never returned. I believe there was substantial talent in this practice to help me. I was denied a request for my medical records upon request and was told it would take several days to get them to me. When I finally received my medical records from these visits they appeared heavily edited. I believe this practice backed the misdiagnosis of their business partner Ascension (UAB) / Vulcan Imaging and Dr. Michael Brant Ruff MD, in a sloppy attempt at patient dumping.
