Topstep’s reputation has taken a significant hit this week, with its Trustpilot score dropping from 4.1 to 3.8 amid widespread reports of critical failures on its new TopstepX platform. Viral threads highlight a recurring nightmare scenario where traders were up thousands of dollars but could not exit positions due to technical glitches, resulting in vanished profits and locked accounts. Users expressed outrage over three consecutive days of outages, flooding the firm's social media channels to demand accountability while the company initially remained silent.
After nearly a week of unrest, Topstep released an official statement on X outlining an engineering pivot to stabilize the platform and reduce support queues. Key updates include the implementation of "Safety Stops" to automatically flatten positions during future instability and the rollout of "Windy 2.0" to resolve account issues more efficiently.
Despite these promises of transparency and improved infrastructure, many customers remain skeptical, questioning why the statement failed to address compensation for those who lost capital during the outages.
