http://www.lockergnome.com/osx/2012/02/28/paypal-apple-fraud-policies/ - Making sure that your online accounts are secure — especially ones that are tied to finances and purchased products — is stressful enough (and not 100% guaranteed, either). But when companies like Apple and PayPal work against your best efforts and treat you like the criminal when security is breached, it makes you wonder if you should be seeking out some alternative solutions from their competitors. Here, we talk about how LockerGnome staffer Matt Ryan is justifiably ticked off at the so-called customer service he's receiving from Apple and PayPal after suffering from fraudulent charges incurred on his accounts three months ago. It just goes to show you how a blind application of company policy results in a downward spiral that can turn a loyal customer into an unsatisfied one.
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